Shipping Policy
Venurelle Shipping Policy
Last Updated: August 23, 2026
Thank you for shopping with Venurelle. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through www.venurelle.com.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Some products may require additional processing time, including custom, made-to-order, or pre-order products. When applicable, product-specific processing information will be provided on the product page.
Orders are not normally processed or shipped on weekends or holidays.
Processing times are estimates and may be affected by inventory availability, order volume, payment verification, or other circumstances outside our reasonable control.
2. Shipping Times
After an order has been processed and shipped, estimated delivery times may vary depending on the destination, shipping method, carrier, customs processing, and other factors.
For orders shipped within North America, estimated transit time is generally 10–20 business days after shipment.
International delivery times may vary substantially by destination. Some international destinations may require 20–40 business days for delivery.
These are estimates only and are not guaranteed delivery dates.
The total time from placing an order to delivery may therefore include both processing time and transit time.
3. Shipping Rates
Available shipping methods and applicable shipping charges are displayed during checkout based on your order and shipping destination.
Shipping rates may vary depending on factors such as destination, package size, weight, shipping method, and carrier charges.
Any applicable shipping charges will be shown before you complete your purchase.
4. Tracking Information
When tracking is available, a tracking number will be provided after your order has been shipped.
Tracking information may take some time to become active after the package is handed to the carrier.
Tracking updates may occasionally be delayed while a package is traveling between shipping facilities, undergoing customs processing, or being transferred to a local delivery carrier.
For the most accurate delivery information, customers should use the tracking information provided with their order.
5. International Shipping
Venurelle may offer shipping to selected international destinations.
International orders may be subject to customs clearance procedures, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities.
Customs requirements and delivery times vary by country, and Venurelle cannot guarantee that an international shipment will clear customs within a particular timeframe.
6. Delays
Delivery estimates are based on normal shipping conditions and are not guaranteed.
Orders may experience delays due to circumstances including:
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Customs processing
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Carrier delays
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Severe weather
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Natural disasters
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Public holidays
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Transportation disruptions
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Incorrect or incomplete shipping information
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High shipping volumes
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Government restrictions or other unforeseen circumstances
Venurelle is not responsible for delays caused by circumstances outside our reasonable control.
7. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to receive the package, or another issue attributable to the customer, additional shipping or reshipment charges may apply.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
8. Lost, Stolen, or Damaged Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's mail area, and the applicable carrier.
If your package arrives damaged, please contact Venurelle as soon as possible and provide photographs of the damaged package and product when requested.
For packages that appear to be lost or significantly delayed in transit, please contact us so that we can review the available tracking information and determine what assistance may be available.
9. Multiple-Item Orders
If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, shipping method, or other logistical considerations.
If items are shipped separately, you may receive separate tracking information.
10. Shipping Restrictions
Certain products, destinations, or shipping methods may be subject to restrictions imposed by carriers, customs authorities, or applicable laws.
If an order cannot be shipped to the selected destination, Venurelle may contact the customer regarding available options.
11. Delivery Estimates
All delivery estimates provided by Venurelle are estimates and should not be interpreted as guaranteed delivery dates.
Once an order has been shipped, the carrier's tracking information provides the most current available information regarding the shipment.
12. Contact Us
If you have questions regarding your order or its shipment, please contact Venurelle through the contact information provided on our website.
We will make reasonable efforts to assist with shipping-related questions and order issues.
Venurelle
Website: www.venurelle.com