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Venurelle Privacy Policy

Last Updated: August 23, 2026

Venurelle ("Venurelle," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how information is collected, used, stored, and shared when you visit www.venurelle.com, create an account, place an order, subscribe to our emails, contact us, or otherwise interact with our website and services.

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1. Information We Collect

We may collect information that you provide directly to us, including:

  • Your name

  • Email address

  • Billing and shipping addresses

  • Telephone number, if provided

  • Account or membership information

  • Products purchased and order history

  • Communications you send to Venurelle

  • Information submitted through forms

  • Newsletter and marketing preferences

  • Photos or videos you provide when requesting assistance with an order

When you place an order, payment-related information is processed through the payment providers available through our ecommerce platform. Venurelle does not intentionally collect or store your complete payment-card number.

 

2. Information Collected Automatically

When you visit Venurelle, certain information may be collected automatically through Wix, cookies, and similar technologies.

This information may include:

  • Internet Protocol (IP) address

  • Browser type

  • Device type

  • Operating system

  • General location information

  • Pages viewed

  • Referring website or source

  • Date and time of visits

  • Website interactions

  • Shopping-cart and session information

  • Login or member-session information

  • Website performance and analytics information

We use this information to operate our website, maintain security, understand how customers use our site, improve performance, and provide a better shopping experience.

 

3. How We Collect Information

We may collect personal information when you:

  • Create a Venurelle account

  • Place an order

  • Enter information during checkout

  • Subscribe to our email list

  • Submit a contact form

  • Contact Customer Support

  • Request a return, refund, replacement, or other assistance

  • Interact with our website

  • Otherwise voluntarily provide information to us

Certain technical information may also be collected automatically when you use our website.

 

4. How We Use Your Information

We may use information for purposes including:

  • Processing and managing orders

  • Arranging fulfillment and shipment

  • Providing order confirmations

  • Providing shipping and tracking information

  • Managing customer accounts

  • Responding to questions and support requests

  • Handling returns, refunds, replacements, and damaged or incorrect orders

  • Preventing fraud and protecting our website

  • Maintaining transaction and business records

  • Improving our website, products, and customer experience

  • Analyzing website performance

  • Complying with legal, tax, accounting, and regulatory obligations

  • Sending marketing communications when you have chosen to receive them

 

5. Email Marketing and Subscriptions

Customers may voluntarily subscribe to Venurelle marketing communications.

When you subscribe, we may use your email address to send:

  • New-product announcements

  • Special offers

  • Discounts and promotions

  • Beauty and product-related content

  • Store news and updates

Venurelle may use an email-confirmation process, including double opt-in, to verify subscription requests.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

Unsubscribing from promotional emails will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping updates, account notices, refund information, or customer-support messages.

 

6. Wix

Venurelle is hosted and operated using the Wix.com platform.

Wix provides the ecommerce, website, account, form, contact-management, and related technology that allows us to operate Venurelle.

Information collected through our website may be stored or processed through Wix's systems, databases, applications, and service providers.

Wix may also use essential cookies and other technologies necessary for website functionality, security, customer accounts, shopping-cart operation, and platform performance.

 

7. Order Fulfillment and Shipping

Venurelle works with third-party fulfillment, logistics, supplier, warehouse, and shipping partners to process and deliver customer orders.

Our current fulfillment services may include associated suppliers, warehouses, and shipping carriers.

To fulfill an order, we may provide these parties with information reasonably necessary to process and deliver your purchase, including:

  • Customer name

  • Shipping address

  • Contact information

  • Products ordered

  • Product quantities

  • Shipping instructions

  • Order and tracking information

These parties may process information in countries other than the country in which you live.

 

8. Payment Processing

Customer payments are processed through payment providers made available through Wix and any other payment services we may enable.

Payment providers may collect and process information necessary to complete a transaction, prevent fraud, verify payment authorization, and comply with financial regulations.

Their handling of payment information is governed by their own privacy and security policies.

Venurelle will never ask you to send your complete credit-card number, card security code, or online-banking password through email or social media.

 

9. Cookies and Similar Technologies

Venurelle uses cookies and similar technologies.

Essential cookies may be used for purposes such as:

  • Website security

  • Shopping-cart functionality

  • Customer login and membership functionality

  • Maintaining website sessions

  • Processing transactions

  • Preventing fraud

  • Providing necessary website functionality

Other cookies or technologies may be used, where enabled, for:

  • Analytics

  • Website performance measurement

  • Personalization

  • Advertising

  • Marketing measurement

Where required by applicable law, visitors may be provided with controls allowing them to accept or reject certain non-essential cookies.

You may also modify cookie settings through your browser. Disabling certain cookies may prevent some features of Venurelle from functioning correctly.

 

10. How We Share Information

We may share information with third parties when reasonably necessary to operate Venurelle and provide our services.​

We may also disclose information when required by law, court order, legal process, governmental request, or when reasonably necessary to protect Venurelle, our customers, or others from fraud, abuse, or unlawful activity.

 

11. Sale and Sharing of Personal Information

Venurelle does not sell personal information for monetary compensation.

Certain analytics, advertising, or tracking technologies that we may use in the future could be considered a "sale," "sharing," or use for targeted advertising under certain privacy laws.

Where required by applicable law, Venurelle will provide appropriate notices and methods for customers to exercise applicable opt-out rights.

 

12. International Processing

Venurelle may serve customers internationally and may use technology, fulfillment, shipping, and other service providers located in different countries.

As a result, personal information may be transferred to or processed in countries other than the country where you live.

We take reasonable steps to use service providers that maintain appropriate privacy and security practices.

 

13. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Providing products and services

  • Maintaining customer accounts

  • Processing and documenting transactions

  • Providing customer support

  • Handling disputes

  • Preventing fraud

  • Meeting tax, accounting, legal, and regulatory requirements

Information may be deleted, anonymized, or retained for longer periods where required or permitted by law.

 

14. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

Our website uses third-party technology and payment providers that maintain their own security systems and safeguards.

However, no internet transmission, website, database, or electronic-storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should not share passwords or security codes with others.

 

15. Your Privacy Rights

Depending on where you live, you may have certain rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Unsubscribe from marketing communications

  • Object to or restrict certain uses of your information

  • Request information regarding certain disclosures of your information

  • Opt out of certain forms of targeted advertising, sale, or sharing where applicable

We may need to verify your identity before completing certain privacy requests.

 

16. Children's Privacy

Venurelle is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected improperly, we will take reasonable steps to delete it.

Additional protections may apply to minors depending on applicable local law.

 

17. Third-Party Websites and Social Media

Venurelle may contain links to third-party websites and social-media platforms, including services such as Instagram, TikTok, YouTube, Facebook, Pinterest, and other platforms.

When you leave Venurelle and interact with a third-party service, that service's own privacy policy governs its collection and use of your information.

Venurelle is not responsible for the privacy practices of third-party websites or platforms.

 

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business

  • Our website

  • Our products or services

  • Our technology providers

  • Our fulfillment partners

  • Applicable laws and regulations

Any revised Privacy Policy will be posted on this page with an updated "Last Updated" date.

We encourage you to review this policy periodically.

 

19. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact:

Venurelle
Website: www.venurelle.com
Email: admin@venurelle.com

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