Refund Policy

Venurelle Refund & Return Policy

Last Updated: August 25, 2026

At Venurelle, we want you to be satisfied with your purchase. This Refund & Return Policy explains when returns, refunds, replacements, and order cancellations may be available.

 

1. Order Cancellations

If you need to cancel an order, please contact Venurelle as soon as possible after placing your order.

We may be able to cancel and provide a full refund when an order has not yet entered processing or fulfillment.

Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

Certain customized, personalized, made-to-order, or preorder products may not be eligible for cancellation after payment has been processed.

If an order cannot be canceled because it has already entered fulfillment or shipment, you may need to follow the applicable return process described below.

 

2. Returns for Unwanted or Non-Defective Products

Eligible products may generally be returned within 7 days of delivery if you have changed your mind or the product is otherwise no longer wanted.

To qualify for a return:

• The return request must be submitted within 7 days of delivery.

• The product must be unused and in its original condition.

• The product should include its original packaging, tags, accessories, and other included materials.

• The product must not show signs of misuse, damage, alteration, or abnormal wear.

Return requests that do not meet these conditions may be declined.

Customers are generally responsible for return shipping costs for returns that are not related to a product defect, damage, or fulfillment error.

 

3. Damaged Products

If your order arrives damaged, please contact Venurelle as soon as possible.

Please provide:

• Your order number

• Photographs of the product

• Photographs of the packaging

• A description of the damage

Additional photographs or video may be requested when necessary to evaluate the issue.

Depending on the circumstances, Venurelle may provide a replacement, partial refund, or full refund.

Minor cosmetic imperfections that do not affect the functionality or intended use of a product may not qualify for a full refund or replacement.

Damage to external shipping packaging alone may not qualify for a refund when the product itself remains undamaged.

 

4. Incorrect or Missing Products

If you receive an incorrect product, incorrect variation, or an item is missing from your order, contact Venurelle as soon as possible.

Please provide your order number and photographs or other information reasonably necessary to verify the issue.

Depending on the circumstances, we may provide:

• A replacement

• A refund for the affected item

• A partial refund

• A replacement of missing components or accessories

For product size or measurement-related claims, we may request photographs showing the relevant measurements.

 

5. Products That Do Not Meet Expectations

A product that is simply different from what you expected does not automatically qualify for a refund.

Before purchasing, customers should carefully review the product description, specifications, dimensions, materials, colors, and other information provided on the product page.

If a product is defective, damaged, materially different from its description, or incorrectly fulfilled, please contact us so we can review the situation.

 

6. Refunds for Returned Products

Once an approved return has been received and inspected, Venurelle will determine whether the return qualifies for a refund.

Approved refunds generally cover the eligible product amount.

Original shipping charges, taxes, customs duties, and other non-refundable charges may not be refundable unless required by applicable law or the issue resulted from an error on our part.

Refund amounts may also be reduced where applicable by costs associated with unauthorized, damaged, incomplete, or otherwise ineligible returns.

 

7. Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

Venurelle cannot control the processing time imposed by your bank, card issuer, or other payment provider.

Wix-supported payment providers may allow refunds to be processed through the Wix dashboard. Depending on the payment method used, a refund may instead need to be processed through the applicable payment provider.

 

8. Orders Marked as Delivered

If tracking information confirms that an order was delivered to the shipping address provided at checkout, Venurelle may not be able to provide a refund for a claim of non-receipt.

If you believe a package was incorrectly marked as delivered, please contact us so we can review the tracking information and available delivery details.

We may request additional documentation or information from the applicable carrier.

 

9. Lost or Significantly Delayed Orders

If your order appears to be lost or has experienced an unusual delivery delay, contact Venurelle.

We will review the available tracking information and work with the applicable fulfillment or shipping partners to determine what options are available.

Because shipping investigations can take time, refunds or replacements for missing shipments may not be available immediately.

A package that is delayed in transit is not necessarily considered lost.

 

10. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Orders that cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect a package, or similar circumstances may not qualify for a refund.

If a package is returned and reshipment is available, the customer may be responsible for additional shipping costs.

 

11. International Orders

International customers may be responsible for customs duties, import taxes, brokerage charges, and other fees imposed by their destination country.

These charges are generally not refundable by Venurelle.

Failure to pay required customs charges or collect a package may result in the shipment being returned or otherwise disposed of and may affect refund eligibility.

 

12. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including products that:

• Have been used or altered

• Cannot reasonably be resold for hygiene or safety reasons

• Are personalized or customized

• Are made specifically to order

• Are otherwise identified as non-returnable on the applicable product page

Where a product has specific return restrictions, those restrictions will be disclosed on the applicable product page when reasonably possible.

Nothing in this policy limits any mandatory return or refund rights provided by applicable law.

 

13. How to Request a Return or Refund

Before sending any product back, please contact Venurelle for return instructions and authorization.

Do not send a return to an address found on the original shipping label or to another address without first receiving return instructions from Venurelle.

When requesting a return or refund, please provide:

• Your full name

• Order number

• Email address used for the order

• Product name

• Reason for the request

• Photographs or other supporting documentation when applicable

We will review your request and provide instructions regarding the next steps.

 

14. Return Shipping

For approved returns that are not related to a defect, damage, incorrect product, or fulfillment error, the customer is generally responsible for return shipping costs.

For approved returns resulting from a defective, damaged, incorrect, or missing product, Venurelle will determine the appropriate resolution based on the circumstances.

Customers should use a reliable shipping service and retain tracking information when returning an item.

 

15. Changes to This Policy

Venurelle may update this Refund & Return Policy from time to time to reflect changes in our products, fulfillment processes, payment services, applicable laws, or business practices.

The updated policy will be posted on this page with a revised "Last Updated" date.

 

16. Contact Us

If you have questions about a return, refund, cancellation, damaged product, or other order issue, please contact Venurelle through the contact information provided on our website.

Venurelle
Website: www.venurelle.com

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